Manufacture warranties all graphic film for 3 years on the non-direct sunlight areas and Wrap City Designs warranties all installation errors caused by Wrap City Designs for 1 year.
Warranty Claims: If the warranty claim is justified, Wrap City designs will fix or replace the product area that is at fault. This includes removal and reinstallation of new graphics if necessary. Wrap City Designs is not liable for any direct, indirect, or consequential damages caused by manufacture defaults.
Wrap City Designs will submit all claims for graphic film defaults to manufacture. Manufacture will process and determine the decision for all these claims. If the claim is denied from manufacture, Wrap City Designs in some cases may give credit on customer’s account but can not process any refunds on material used.
All complaints will be evaluated by Wrap City Designs and solution determined from evidence collected. Visual assessment and photos is required of problem areas in order for any claim to be filed. In some cases, removal of default areas may be needed to determine outcome. Verbal descriptions of product problems are not sufficient.
All claims for manufacture defects must be made as soon as the problem arises.
All purchases made through Wrap City Deigns constitutes acceptance of this warranty and all the information within it. It is the customer’s responsibility to follow all guidelines in this warranty and to make any claims within the allotted time frame.