All products that that have not been scheduled for pick-up or delivery after 90 days from the date of completion are subject to forfeiture of ownership and forfeiture of any monetary amounts that have been paid.
Any products or items left over 90 days are subject to forfeiture of ownership and are subject to storage and/or disposal fees.
Wrap City Designs products may be returned only with a valid Return Authorization Number and if upon arrival they are damaged. During shipping, scrapes and scratches may occur.
If the scrapes and/or scratches are minor please send us pictures to our email (firstname.lastname@example.org). Once received we will determine the next course of action. Please include receipt, freight company, and the best way to contact you.
All claims must be made within 24 hours of the product(s) being received to be considered. Damage claims can be initiated by email or phone 380-392-8425 | 877-371-3647.
When returning a product Wrap City Designs will arrange a pick up date. The product(s) must be packaged in the same manner as received.
Customers may choose to bring product(s) to our warehouse and MUST call 24 hours prior to arrange drop off time.
Wrap City Designs is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund.
Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
A (25%) Restocking Fee applies (provided item(s) is repacked properly & items are in as new condition)
Returns are accepted only on items with a minimum purchase price of $(25.00).
Refunds are only processed on the 1st and 15th of each month, please allow 30 – 45 days for refund credits to appear.
Timing for credit to appear on credit card statements may vary by card issuer and may not show up until the next billing cycle statement even after refund processing time described above.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund
Shipping to and from Wrap City Designs is at the customer’s expense and varies according to weight, size, shipping type and location, this is inclusive of Returns.
We will contact you within 24hrs to provide Shipping Cost.
Thank you and have a Great Day!
In many cases Wrap City Designs products can be modified to meet your custom requests. Additional charges and longer lead times may apply. All custom product orders are non-cancellable and non-returnable, no exceptions.